Rosie Cooper Unconvinced By Hospitals Services?

“I am pleased that the Care Quality Commission (CQC) and Southport and Ormskirk Hospitals NHS Trust (S&O) believe there have been improvements to the Trust’s services, but I am far from convinced. The unannounced inspection took place after I contacted the CQC to draw their attention to an incredibly serious incident that I had been made aware of by a whistle blower.   

“This incident involved an elderly man being discharged from the Hospital by North West Ambulance Service (NWAS) with only a blanket wrapped around his bottom half. This incident occurred because both S&O and NWAS failed to follow their own processes. They should be deeply ashamed of this, and I had hoped that the CQC would bring this to light and properly hold them accountable.  

 ”Instead, both CQC and S&O seem to be brushing it under the carpet, burying this incident with only the slightest of references to it in the report. How can the Trust be held accountable if the regulator won’t even acknowledge serious failings like this!? 

 “I am also far from assured that Do Not Resuscitate orders are properly consulted on with patients and families not just placed on a patient record without following the proper process. Family members have told me they knew nothing about the DNR that was placed on their loved ones’ record. Across the NHS as a whole, I believe the police should be involved where the strict guidelines are breached. The public needs confidence in the medical staff treating them. 

“Southport & Ormskirk may be improving but it needs to improve more quickly than it is”. 


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