“Your Senior Railcard gets you 1/3 off Standard and First Class Anytime, Off-Peak and Advance fares. And because there’s no limit to the number of times you can use your Railcard, the potential for adventure is huge”.
Except, of course, during the Covid-19 pandemic, which has severely limited the number of times the card can be used. And some seniors, being frugal, wanted a refund because the blurb above, including the word “Anytime” doesn’t have an addendum “Unless the nation suffers from Covid-19”.
But the dismal response to some requests for a refund was shown on the “Senior Railcard Blog”. Most frequently asked questions. Why can’t I have a refund or extension?”
“Answer: After careful consideration, the government has confirmed to us that Railcards will remain non-refundable and will not be extended. Refunding or extending Railcards for over 5.1m customers would come at a significant cost to the taxpayer, at a time when the focus must be on maintaining rail services to support the country’s recovery from the pandemic. Please rest assured that this decision hasn’t been taken lightly and was made at the highest level”.
You might well think there would be a sympathetic response locally, given the infrequent opportunities to travel on Merseyrail trains? Alas, no. One local senior has received a “bugger off” response from them, from Mr Porter.
It’s just a repeat of what the Senior Railcard Blog states. We do however take issue with the claim that the cost of buying a Railcard can be made back in just one journey and I do hope you did travel earlier on”.
Being of a certain age we remember the music hall song “Oh! Mister Porter, what shall I do? I want to go to Birmingham and they’re taking me on to Crewe, Send me back to London as quickly as you can, Oh! Mister Porter, what a silly senior I am!”.
Sadly, our West Lancashire seniors can’t go to London, Birmingham or Crewe, or even Liverpool, with their paid up Senior Rail Cards. As ever, it’s another example of the iron fist of the privatised and publicly heavily subsidised Serco/Merseyrail punishing us. What sort of adventure is this?