“Our central heating broke down on Tuesday of this week and I phoned the above number and emailed and was told someone would come out that afternoon and no one did. So I emailed and rang again the very next day and was told that things had changed and I would have to go to their website to report a repair. What if our power was down or my laptop was not functioning. We are both pensioners too”.
From the WLBC Leader
“In the first instance contact your local councillor….that’s what they are there for. You can still phone for repair requests, can you send me any details who gave you the above info. Thanks Ian”.
What good advice. “Contact your local councillor….that’s what they are there for”. Are they? What if they live and work in London and are still paid the local councillor stipend? “There for” what, exactly?
Picture the Burscough and Ormskirk flooded out residents. Contacting their councillors, “that’s what they are there for”. Really? Picture the Skelmersdale and District Golfers on their course sea of mud. Contacting their councillors, “that’s what they are there for”.
And then, in the second instance, not mentioned by Cllr Ian Moran, come the WLBC officers. They make promises they can’t or don’t keep. They hide away in secret, unrecorded, meetings they claim to have invited residents to.
They declare residents to be vexatious by quoting a section of the Freedom of Information Act that is by statute the law that bestows upon the public the right to have freedom to read public information, and under the much vaunted open data “transparency” by which this WLBC is said to exist, “in the public sector is about increasing transparency and sharing the information we hold with the wider community”. Your ideals might sound fine, Ian Moran, but in practice, when we pensioners need heat and are fobbed off, they stink!