From Kate Steadman, its Director,
“We are a think tank originally established by Serco in 2002 to explore and develop thinking on mechanisms for delivering public services, and in particular around the benefits of contestability and competition; in 2012 the Institute became dormant. However, at a time when there has never been a greater need for public services which deliver high quality and resilience to service users, and which represent value-for-money for taxpayers, we have decided to re-launch and re-vivify the Institute.
“We are strategic thinkers with international experience across policy, innovation and public service delivery. We are dedicated to the transformation of public services”.