COVID-19 Service Update

“At the core of our purpose here at Patient lie two fundamental objectives: 1. To educate people on how to stay healthy and recover from illness or injury. 2. To provide people with easy access to healthcare services”.

Jason Keane , Chief Executive Officer

Writes “With the global outbreak of COVID-19 we find ourselves in unprecedented times, and it’s clear to me that Patient’s role in delivering on these two objectives has never been more crucial.

“As a leading publisher of online health content and provider of the UK’s biggest patient online services platform, we are in a fortunate position to help in a time of great need and I wanted to take the opportunity to update you on the actions we are taking to do so:

• Patient Access COVID-19 symptom checker

“For anyone experiencing symptoms of COVID-19 or concerned for any reason that they may have contracted it, we have built a bespoke COVID-19 symptom checker tool in which we can advise you on the appropriate course of action for your situation. Remember, if you are concerned that you may have symptoms of COVID-19 please complete our symptom checker before contacting your GP.

• Video consultations in Patient Access

“We have accelerated the rollout of video appointments to Patient Access GP and Community Pharmacy partners so they can conduct remote appointments with their patients. It’s more important than ever for elderly, vulnerable and self-isolating patients to access healthcare services and advice, and we are committed to removing barriers to support this. It’s also critical that key healthcare workers be protected as much as possible from falling ill themselves, and the ability to carry out remote appointments will help achieve this.

We will soon be reaching out to UK-based Talking Therapy professionals to help facilitate easier access to mental health services at a time when for many people anxiety is high.

• Clinically approved COVID-19 content

“Our team of clinical content writers is busier than ever creating new content and tools to keep all users informed on the evolving COVID-19 situation and educated on how to stay healthy during the outbreak. Every day we are writing more on the subject of COVID-19, ranging from features on how to self-isolate, articles on how to keep fit whilst working from home and patient information leaflets regarding symptoms of the virus itself. This content is all housed within our new COVID-19 content hub and much of it can be found directly on the homepage or in our COVID-19 email updates. Like all our clinical content, everything in our hub is written or peer reviewed by UK clinicians.

• Healthcare content on
“If you suffer from symptoms or a condition unrelated to COVID-19, you may be finding it harder than usual to reach your GP or community pharmacy for advice due to the unprecedented level of demand they are currently experiencing. If that’s the case, remember we have a wealth of content covering a very broad range of conditions and topics, as well as a full symptom checker at
“Lastly, on behalf of everyone at Patient I would like to say a huge and heartfelt thank you to the healthcare workers and volunteers in the NHS and around the world who are working tirelessly under incredibly trying circumstances to help people and communities beat this pandemic”.

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