Posted by: westlancashirerecord | May 24, 2019

You Can Take Part In The 2019 Citizens Survey

Are you a West Lancashire resident

with something to say about West Lancashire Borough Council and the services it provides? Then make sure you respond to the authority’s 2019 Citizens Survey.

A number of important themes are covered in the survey including community safety and satisfaction levels with Borough Council services as well as your feedback on what it is like to live in West Lancashire.

A number of residents have been sent a letter inviting them to take part in the Survey and give their opinions so they can help influence decisions that will be taken by the Council. But everyone living in West Lancashire can take part in the survey, even if they have not received a letter inviting them to do so, by completing the survey online.

The survey opens on 27 May 2019 and people will have until 8 July 2019 to give their opinions. Visit Citizens Survey from 27 May 2019 to do the survey online.

Cllr Ian Moran, Leader of the Council, said “The Citizens Survey is an important opportunity for people living on West Lancashire to give their views on the important issues raised in the Citizens Survey”.

What are these surveys worth?

Not much, if past experience is anything to go by. For example, the West Lancashire Borough Council citizen survey 2015 was undertaken with residents across the borough of West Lancashire. The aim of the survey was to determine views on Council spending, community safety and their opinions on Council services and the Council as a whole.


An eight page survey was posted to 4,500 residents of West Lancashire on 19 January 2015 and the fieldwork closed on 8 March 2015. A single reminder was issued by post on 10 February. In total 1,208 questionnaires were returned, resulting in an overall response rate of 27%.

But the total population of West Lancashire in 2015 was 112,742. Does WLBC feel that such a small survey, 1,208 respondents, more like 1%, is worth repeating in 2019? Especially because WLBC out-sources the survey to a private company. 

Waste of public money? Probably.


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