Virgin Care’s Low Standards Slammed By Rosie Cooper

Rosie Cooper MP

has called on West Lancashire CCG To urgently improve Virgin Care standards.

She reacted angrily to the news that the Virgin Care operated Skelmersdale Walk-in Centre was rated as ‘Requires Improvement’ following an inspection by the Care Quality Commission (CQC).

Rosie said “This is very disappointing news that Skelmersdale Walk-in Centre run by Virgin Care was found to require improvement overall, as well as Requires Improvement in the areas of Safe, Effective and Well-led.

“Virgin Care wrote to me explaining that the CQC felt that clinical staff needed additional competency in the assessment and treatment of children, and asked Virgin to put additional appropriate clinical cover in place.

“I am astonished that the leadership and management at Virgin Care did not identify these failings in the two years they have been operating, nor could the CCG who commissioned Virgin notice these issues.

“Was it difficult for the Chair of West Lancashire CCG Dr John Caine and the CCG Board to truly hold Virgin Care to the highest standards given the similar situation at Parbold Surgery also recently found to require improvement in safety and leadership?

“With the Elms Surgery in Ormskirk and Burscough Family Practice also requiring improvement according to the CQC, West Lancashire CCG needs to urgently take action to raise the standards of its GP and walk-in provision across the borough”.

West Lancashire’s residents seem not to have the health services we need and expect. The staff of the Centres are amazing. As is so often the case, outsourced services are based on private company profits. It’s wrong! 

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