Posted by: westlancashirerecord | May 26, 2018

Serco Paying Less Than Minimum Apprentice Wage In West Lancashire Council Owned Golf Course?

The current minimum national wage of £3.70 per hour applies to apprentices under 19 and those aged 19 or over who are in their first year. But a Serco Leisure vacancy for a “Front of House Apprentice” in Dalton, Skelmersdale (WN8), WN8 7RU, offers only £3.50 per hour.

How can WLBC, committed to lawful minimum wages, be endorsing this vacancy? The “Totaljobs” agency currently offers a “Vacancy for Front of House Apprentice” at Beacon Park Golf Course in West Lancashire. Fixed Term Contract – 12 months or less. £3.50 per hour. WLBC Apprentice rates are under 18 £4.20, 18-20 £5.90, 21-24 £7.38, and +25 £7.83. 

Serco Leisure is committed to providing a safe, warm, clean, friendly, fun environment for the local community at an affordable cost. Honesty, integrity and a positive, can do attitude are key to helping us deliver this mission and are values we expect from each individual.

Key purpose of role: The role is to lead the site team in the delivery an effective, safe and efficient operation, to deliver the agreed business plans, targets and objectives of Beacon Park. To promote the facility as an integral part of the Local community by promoting the appropriate use of the facility and delivering the agreed: • Golf Income • Food and Beverage Management
• Increase revenue through events • Provide levels of service that meet the specific needs of the local community and partners. The successful candidate will be expected to react rapidly and effectively to any operational or customer satisfaction issues which occur during the hours in which the facility is open to the public.

Main Duties: • Effectively manage the Golf Course, Café and Conferencing facilities. • To attract and maximise revenue through event bookings. • Lead, direct and motivate the team to ensure a quality service delivery. • Responsible for ordering, storage and roatation of food and beverages.
• Ensure approriate deployment of staff to meet the daily program. • Ensure compliance with Health & Safety Policies and Procedures and all other legislative requirements pertinent to the site e.g. • Site Operation Procedures • Normal Operating Procedure and the Emergency Action Plan  

Plan and monitor the use of staffing resources and ensure they operate in accordance with the Serco Leisure Integrated Management System (SLIMS) • Maintain required standards of cleanliness against the agreed self monitoring schedule, environment and safety by checking the facility and reporting of defects in accordance with SLIMS • Ensure compliance with corporate and statutory legislation e.g. • Substance Misuse Policy • Equal Opportunities • Data Protection Act • Child Protection Policy • Health & Safety at Work Act • Ensure levels of quality customer care meet the required levels of customer service as detailed in SLIMS • To work on a shift rota basis
• To ensure delivery of a viable programme whilst meeting the needs of the local community
• The delivery of the agreed Marketing Plan in order to maximize revenue opportunities
• In addition to the above perform other duties and responsibilities on an ad hoc basis, as directed by line management, commensurate with requirements of the position.

Experience: • Experience of managing a café or restaurant. • Experience of working with and/or implementing management systems. • Experience in ordering and working to budgets.
• Experience of organising events and functions. • Proven high standards of food hygiene.

Personal Attributes: • A team player with excellent communication and interpersonal skills at all levels • Maturity and Calmness under pressure • High personal integrity and motivation • An open, honest and outgoing personality • A proven leader • A commitment to ensure the success of the contract and the company

If interested, Please apply. Serco  is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and – most of all – deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors. Contact: Mya Sambhi; • Reference: Totaljobs/48606 • Job ID: 79702979.

All of that for £3.50 per hour!


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