West Lancashire Borough Council (WLBC) recently issued a Press Release that advised residents to “report flooding to the Environment Agency” (EA), and detailed how they could receive Flood Warnings. That information was very misleading and may well lead to increased levels of under-recording of local flooding incidents.
The EA is primarily associated with rivers and coastal flooding, and the majority of flooding in West Lancashire and certainly in terms of Burscough, has largely been due to surcharging of foul/rainwater sewers and blocked drains, which in fact must be reported to United Utilities (UU). Flooded roads must be reported to Lancashire County Council if they are badly affected, for example Course Lane in Newburgh, a stretch of which has now been flooded for almost a week.
WLBC’s advice on how to receive flood warnings was also misleading as those only relate to coastal and river flooding, which fortunately infrequently affect West Lancashire. Such warnings will NOT warn of sewer or road flooding.
It is difficult to believe that WLBC would not know the correct flood-reporting procedures, especially considering this area has experienced increased frequency of flooding in recent years. When flooding does occur, it is vital that it is reported to the correct agency.
United Utilities 24hr telephone number is 0345 672 3723 or email
email@example.com put “Network Complaints Dept” in the subject line. If you have recurring foul or surface water sewer flooding problems, get in touch with BFG and we can advise you how to make your complaint count, email: BFG@fullstopltd.co.uk Stephen McCloskey Chairman BFG.
Cllr John Hodson comments “The EA state: “If you wish to report a flooding incident, or have concerns that your property may be immediately at risk of flooding, please contact the Environment Agency on 0345 988 1188 where Environment Agency staff with up to date information will be able to assist you”. This is the correct number as listed under ‘Floodline” on the official EA website and so the information on WLBC website is correct and is designed to reduce confusion rather than add to it as BFG’s statement risks doing so”.